Frequently Asked Questions
Everything you need to know about our premium musical gear and support.
Does Korg offer a warranty on its electronic instruments?
Yes, all new Korg products come with a standard 1-year limited warranty that covers defects in materials and workmanship from the date of purchase.
How can I download the latest firmware or drivers for my device?
You can find all necessary drivers, system updates, and manuals by visiting our global Support page and searching for your specific model name.
What is your return policy for online orders?
We offer a 30-day return window for items in their original packaging and condition. Please note that software products are non-refundable once registered or downloaded.
Do you offer international shipping for synthesizers and keyboards?
Currently, we ship directly to customers within the United States. For international purchases, please use our 'Dealer Locator' to find an authorized Korg distributor in your region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options for high-value equipment through Affirm.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.